Shipping

FREE DOMESTIC SHIPPING FOR ORDERS OVER $80

FREE GLOBAL SHIPPING FOR ORDERS OVER $100

TO AUSTRALIA

TYPE OF SERVICE COST DELIVERY TIME POSTAL SERVICE
EXPRESS AUD $9.95 1-2 DAYS AUSTRALIA POST
STANDARD AUD $5.99 3-10 DAYS

AUSTRALIA POST 

We do not deliver to PO Boxes/Parcel Lockers. If you enter a PO Box address, your order will not be shipped and we will contact you for an alternative address. If we don't hear from you within 48 hours of contacting you, your order will be canceled and refunded. 
FOR INTERNATIONAL SHIPPING (DHL)
COUNTRY: SERVICE: TIME: COST:
New Zealand Standard 3 - 5 Working days AUD $10
Express 1 - 2 Working days  AUD $15
USA  Standard 5 - 7  Working days AUD $12
Express 2 - 5 Working days AUD $22
Canada  Standard 5 - 7  Working days AUD $12
Express 2 - 5 Working days AUD $22 
UK Standard 4 - 8 Working days AUD $12
Express 2 - 5 Working days AUD $22
Ireland Standard 5 - 6 Working days AUD $12
Express 2 - 5 Working days AUD $22
Asia Standard 5 - 10 Working days AUD $12
Express 2 - 5 Working days AUD $25
Africa Standard 5 - 14 Working days AUD $12
Express 2 - 5 Working days AUD $45
Europe  Standard 6 - 12 Working days AUD $12 
Express 2 - 5 Working days AUD $22
Other Standard 5 - 14 Working days AUD $12
Express 2 - 5 Working days AUD $45
  • DHL Express do NOT deliver to/ accept PO Box deliveries.
  • The following countries must provide a PO Box delivery address when using standard shipping: Qatar, Saudi Arabia, United Arab Emirates.
  • The following countries must provide a street address when using standard shipping: Israel, Jordan, Kuwait, Lebanon.
  • The following countries we do not ship to, due to country trade restrictions: Iran, Syria, Yemen.
  • Australia Post has advised they are experiencing delays at the moment due to COVID.
  • The following countries must provide a Business Address & Company Name: Russia (Package will be returned back to our warehouse if not provided).
  •  The following countries have temporarily suspended all DHL standard shipping however they are accepting DHL Express shipping only: Bahamas, Belize, Bolivia, Bonaire, Brunei, Darussalam, Cameroon, Canada, Cape Verde, Cayman Islands, Dominica, Dominican Republic, Eswatini (Swaziland), Guinea, Guyana, Israel, Ivory Coast, South Korea, Laos, Libya, Lithuania, Macao, Martinique, Montenegro, New Caledonia, Nicaragua, Nigeria, Pakistan, "Saint Vincent and the Grenadines", Saudi Arabia, St. Kitts and Nevis, Sudan.
  •  The following countries are temporarily suspended are not receiving any parcels until further notice Via DHL: Brazil, Cuba, Guinea-Bissau, Mauritius, Sao Tomé and Príncipe, Réunion, Venezuela. 
  • Israel is currently experiencing a delay with the customs office, please allow up to 4-6 weeks for your parcel to be delivered.

DELIVERY TIME

For Australian customers: If you have not received your items within 5 working days of making your order please email us with your order number. In most cases attempted delivery has been made and you may find delivery card in your mail box. You may request redelivery or collect your parcel at your nearest post office.


For International orders: If you have not received your order after (Express- 6 working days) & (Standard- 15 working days), please track your package to find its location and call your courier service with your tracking number.

Delivery times are quoted in business days for metro areas only and are estimates only. During sale periods, please allow additional time to receive your order. Shipping times are provided by our couriers and can vary depending on shipping location and other external factors. 

We make every effort to ship all orders received by 12pm AEDT on the same day. Orders placed after 12pm AEDT, on weekends or public holidays will be attempted to be processed the following business day but we cannot guarantee.

(Please allow up to 48 hours for your orders to be dispatched during and just after sale periods and during holiday periods.)

You will receive a shipping confirmation email as soon as it has been dispatched.

  

INTERNATIONAL TAXES & DUTIES

You may be charged import duties and taxes by your local customs authority when your parcel is received into your country. Duties rates vary depending on the value of the goods, material and country of origin. Importantly, all countries have different rules regarding this so we are unable to tell you exactly what duties you may be required to pay as this is determined on import by local customs officials. You will not always be required to pay duties or import tax, but it is important that you make yourself aware of the duties that apply in your country in case you are charged to avoid any surprises.

Please note, if you decide not to pay import taxes or duties and choose to reject the parcel, you will not be refunded for your order.

 

ORDER AMENDMENTS

We can not amend any details including names, shipping address once orders are processed. Please check your billing and shipping information carefully before placing your order.

 

CUSTOMS HOLDS

Estimated delivery times do not include customs delays or holds. In the unlikely event that you have not received your parcel within a delivery time estimated above and you have not been contacted regarding your delivery by our shipping couriers, please contact us and we will help you investigate your delivery.